I hate Parcelforce

[adderslj]

OK, to be fair, I actually hate ParcelForce's Charlton depot, who seem to have decided that they can get away with ignoring me. I've had a succession of parcels go missing in the last few months and every time the same thing has happened:

1. I phone the supplier, who tells me the article was sent weeks ago and gives me a tracking number
2. I phone ParcelForce and ask where it is
3. They claim that the attempted delivery on such-a-such a date. Almost always this proves to be a date Lorna was home all day. They altos fail to provide an explanation why a card wasn't left.

Now, if things run true to form, I'll wait in all tomorrow, and then find a card through the door, without the doorbell ever ringing.

Now, where's the complaints line?

Comments

delivery

[(Anonymous)]

he was there or he wouldnt have left a card,maybe your wife couldnt be arsed to answer the door.
pforce driver

[adders.livejournal.com]

If you go back and read the post again, you'll note that there was no card left.

Under your own logic, he wasn't there.

You're doing nothing to improve my impression of that depot, you know.

parcelforce

[(Anonymous)]

Dont bother ringing the customer service
dept ... I have been trying all day
and you can't get through at all ...
I have been waiting 6 weeks for a parcel
now .... the www site tracking says its already deliviered but this is not so!

Re: delivery

[(Anonymous)]

I have had exactly the same problems with the Charlton depot. I've had to make 7 phone calls about a missing parcel and waited in for 2 days for it to be delivered, nothing arrived.

Have you ever tried actually collecting a parcel from the depot? That is unbelievably hard work.

I can honestly say that the Charlton depot are the most seriously inept people I have ever had the displeasure of dealing with.